What does the project cover?
Presence connects voice or video conversations with company knowledge and business systems. Depending on the implementation, the AI employee can find an offer, book a meeting, update CRM or hand a case to the team.
Own productAI employeesAI & automation
Syntelligence Presence
An AI employee connected to business knowledge and workflows
Voice and video conversations using company knowledge, with actions in connected business systems. Claudia is the public demonstration.
Syntelligence Presence
Project scope
Syntelligence Presence
The need
Answering a question is only part of customer service. Many enquiries also require gathering information, checking an offer and taking the next action.
What we built
Presence connects voice or video conversations with company knowledge and business systems. Depending on the implementation, the AI employee can find an offer, book a meeting, update CRM or hand a case to the team.
How it works
The conversation becomes part of the workflow. Knowledge sources, data access, available actions and points requiring human approval are configured for each implementation.
Voice / videoConversation interface
KnowledgeCompany information
ActionsConfigured integrations
ClaudiaPublic demonstration
Frequently asked questions
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